Frequently Asked Questions (FAQ)
🚚 Shipping
Do you ship to the United States?
Yes, gorgeous! We ship to all 50 US states. Every piece is lovingly packed and sent straight from India to your doorstep — with full tracking so you're never left wondering.
How long does delivery take to the US?
Your jewelry will arrive within 7–12 business days from dispatch. The moment your order is on its way, we'll send you a tracking link so you can count down the days! 💌
How much does shipping cost?
Absolutely nothing! We offer free shipping on every single order — because you deserve to treat yourself without any hidden costs.
Will I receive a tracking number?
Of course! You'll get a tracking number straight to your inbox as soon as your order is dispatched. No guessing, just excitement!
💰 Duties, Taxes & Customs
Will I have to pay import duties or customs fees?
Not a penny! We take care of all import duties and customs charges so you don't have to stress about a thing. What you see at checkout is exactly what you pay — no surprises.
Are prices shown in USD?
Yes! All prices are in US Dollars (USD), so shopping is simple and straightforward for you.
🔄 Returns & Store Credit
What is your return policy?
We want you to absolutely love what you receive! If something isn't quite right, just let us know within 48 hours of receiving your order through our Contact Us page — we're here to help.
Do you offer refunds?
We issue store credit valid for 6 months, so you have plenty of time to find your next favorite piece. Think of it as a little gift waiting for you! 🎁
What if my item arrives damaged or defective?
Oh no — that's the last thing we want! If your jewelry arrives damaged, please reach out within 48 hours with a photo of the item and packaging. We'll sort it out for you right away.
Can I exchange an item?
Yes, subject to availability! Just contact us within 48 hours of delivery and we'll do our best to find you the perfect alternative.
💎 Your Jewelry
What materials are used in your jewelry?
Our pieces are crafted with love using premium Kundan, CZ (cubic zirconia), and high-quality alloys — blending the richness of traditional Indian craftsmanship with a modern, elegant touch.
Is your jewelry suitable for sensitive skin?
We use skin-friendly materials in most of our pieces. If you have specific sensitivities, we'd recommend checking the product description or dropping us a message before ordering — we're happy to help you find the right piece!
How should I care for my jewelry?
A little love goes a long way! Here's how to keep your pieces sparkling:
- Store in a cool, dry place away from sunlight
- Keep away from water, perfume, and lotions
- Gently wipe with a soft cloth after wearing
- Store each piece separately to prevent scratching
Are your pieces bridal or occasion-ready?
Absolutely! Whether it's your big day, a festive celebration, or just a Tuesday when you want to feel fabulous — we have something for every moment and every woman. 👑
📦 Your Orders
How do I place an order?
It's so easy! Browse our collection, fall in love with a piece (or three!), add to cart, and checkout. Safe, simple, and secure.
Can I modify or cancel my order after placing it?
Changes can be made only before your order is dispatched, so please reach out to us as soon as possible if you need to make any adjustments. We'll do our best to help!
How do I track my order?
Once your order is dispatched, you'll receive a tracking link via email. Sit back, relax, and watch your new jewelry make its way to you! ✨
📞 We're Here for You
How can I contact us?
We'd love to hear from you! Head over to our Contact Us page and drop us a message. We aim to respond within 24–48 hours (Mon–Fri).
What are your support hours?
Our team is available Monday to Friday. We promise to get back to you as soon as we can — you're never alone when you shop with us! 💕